---
title: Help Center
description: Get answers about the Direct2Care app like setting up your account, getting care, managing visits, prescriptions, and more.
---

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- [English](https://support.mydirect2care.com/help)
- [Español - México](https://support.mydirect2care.com/es-mx/knowledge-base)

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[![D2C help center-2](https://support.mydirect2care.com/hs-fs/hubfs/D2C%20help%20center-2.png?width=272&height=32&name=D2C%20help%20center-2.png)](https://support.mydirect2care.com/help)

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- - [English](https://support.mydirect2care.com/help)
    - [Español - México](https://support.mydirect2care.com/es-mx/knowledge-base)

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- [Get Care](https://patient.direct2care.com/auth/login)

[Get Care](https://patient.direct2care.com/auth/login)

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### [Getting started Set up your account, log in, and learn your way around the Direct2Care app](https://support.mydirect2care.com/help/getting-started?hsLang=en)

- [Quick Start Guide](https://support.mydirect2care.com/help/quick-start-guide?hsLang=en)
- [Activating your account](https://support.mydirect2care.com/help/activating-your-account?hsLang=en)
- [Create a new account](https://support.mydirect2care.com/help/create-a-new-account?hsLang=en)
- [Reset your password](https://support.mydirect2care.com/help/reset-your-password?hsLang=en)
- [Log in](https://support.mydirect2care.com/help/log-in?hsLang=en)

[See more](https://support.mydirect2care.com/help/getting-started?hsLang=en)

### [Getting care Request a visit, complete your intake, and connect with a provider](https://support.mydirect2care.com/help/getting-care?hsLang=en)

- [Getting medical care](https://support.mydirect2care.com/help/getting-medical-care?hsLang=en)
- [Wait times](https://support.mydirect2care.com/help/how-long-will-i-wait-to-see-a-provider?hsLang=en)
- [Accessing Direct2Care on the web](https://support.mydirect2care.com/help/patient-web-portal?hsLang=en)
- [What to expect during your visit](https://support.mydirect2care.com/help/what-to-expect-during-your-visit?hsLang=en)
- [Cost](https://support.mydirect2care.com/help/cost?hsLang=en)

[See more](https://support.mydirect2care.com/help/getting-care?hsLang=en)

### [Managing visits Check visit status, review your provider's notes, and respond to messages](https://support.mydirect2care.com/help/managing-visits?hsLang=en)

- [Checking your visit status](https://support.mydirect2care.com/help/checking-your-visit-status?hsLang=en)
- [Accessing your visit notes](https://support.mydirect2care.com/help/accessing-your-visit-notes?hsLang=en)

[See more](https://support.mydirect2care.com/help/managing-visits?hsLang=en)

### [Account & Settings Manage your profile, security, household members, payment, and plan](https://support.mydirect2care.com/help/account-settings?hsLang=en)

- [Managing household members](https://support.mydirect2care.com/help/managing-household-members?hsLang=en)
- [Security settings](https://support.mydirect2care.com/help/security-settings?hsLang=en)
- [Your account details](https://support.mydirect2care.com/help/account-details?hsLang=en)
- [Managing payment methods](https://support.mydirect2care.com/help/managing-payment-methods?hsLang=en)
- [Language settings](https://support.mydirect2care.com/help/language-settings?hsLang=en)

[See more](https://support.mydirect2care.com/help/account-settings?hsLang=en)

### [Care questions Referrals, coverage, injuries, and more.](https://support.mydirect2care.com/help/care-questions?hsLang=en)

- [Getting a doctor's note](https://support.mydirect2care.com/help/doctors-note?hsLang=en)
- [Changing or losing your job](https://support.mydirect2care.com/help/can-i-still-access-direct2care-if-my-employer-changes?hsLang=en)

[See more](https://support.mydirect2care.com/help/care-questions?hsLang=en)

### [Troubleshooting Having trouble with your account or the app? Find fixes for common issues here.](https://support.mydirect2care.com/help/troubleshooting?hsLang=en)

- [Can't log in due to a duplicate account](https://support.mydirect2care.com/help/issue-with-multiple-accounts?hsLang=en)
- [Trouble connecting to your visit](https://support.mydirect2care.com/help/connection-problems?hsLang=en)

[See more](https://support.mydirect2care.com/help/troubleshooting?hsLang=en)

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