Changing or losing your job

Your Direct2Care access isn't tied to your employment status — if your job situation changes, you'll continue to have access to care.

If you're joining a new employer that offers Direct2Care

Once your new HR team adds you to their plan, your account will move to your new employer's coverage. See [Account not connected to your employer] if you have trouble accessing your account after starting a new job.

If your new employer doesn't offer Direct2Care, or you've left your job

Your account will automatically continue on a retail plan. You'll see any applicable visit pricing in the Get Care flow before confirming a visit. You won't be charged without seeing the cost first.

Questions about your current plan?

Contact Direct2Care Support and we can help clarify your coverage status.