---
title: Log in
description: Sign in to Direct2Care with biometric login or your email and password. Includes two-factor authentication and troubleshooting tips.
---

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- [English](https://support.mydirect2care.com/help/log-in)
- [Español - México](https://support.mydirect2care.com/es-mx/knowledge-base/log-in)

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[![D2C help center-2](https://support.mydirect2care.com/hs-fs/hubfs/D2C%20help%20center-2.png?width=272&height=32&name=D2C%20help%20center-2.png)](https://support.mydirect2care.com/help?hsLang=en)

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- - [English](https://support.mydirect2care.com/help/log-in)
    - [Español - México](https://support.mydirect2care.com/es-mx/knowledge-base/log-in)

  English
  
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- [Get Care](https://patient.direct2care.com/auth/login)

[Get Care](https://patient.direct2care.com/auth/login)

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1. [Help Center](https://support.mydirect2care.com/help?hsLang=en)
2. [Getting started](https://support.mydirect2care.com/help/getting-started?hsLang=en)

# Log in

Once your account is set up, logging in takes just a few seconds. If you've enabled biometric login, you'll go straight to the home screen. If you log in with your email and password, you'll complete a quick 2FA verification each time.

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### Logging in with biometrics

If you've set up Face ID, Touch ID, or the equivalent on your device, you'll be prompted to use it when you open the app. Authenticate and you'll land directly on the home screen, no password or verification code needed.

See \[[Managing security settings](https://support.mydirect2care.com/help/security-settings?hsLang=en)\] to enable biometric login.

---

### Logging in with email and password

1. Open the Direct2Care app. On the welcome screen, tap **Login**.
2. Enter your email address and password, then tap **Log In**.
3. Choose to receive your verification code by **email** or **text message**.
4. Enter the code you receive, then tap **Verify**.
5. You'll land on the home screen.

**Tip:** If your login isn't working, check that you're using the email address you registered with. If you've forgotten your password, see \[[Reset your password](https://support.mydirect2care.com/help/reset-your-password?hsLang=en)\].

- [Getting started](https://support.mydirect2care.com/help/getting-started?hsLang=en)
- [Getting care](https://support.mydirect2care.com/help/getting-care?hsLang=en)
- [Managing visits](https://support.mydirect2care.com/help/managing-visits?hsLang=en)
- [Account & Settings](https://support.mydirect2care.com/help/account-settings?hsLang=en)
- [Care questions](https://support.mydirect2care.com/help/care-questions?hsLang=en)
- [Troubleshooting](https://support.mydirect2care.com/help/troubleshooting?hsLang=en)

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