Can't Find Your Account? How to Use the Direct2Care "Find Me" Look-Up

Why This Happens?

You may not see your account during login for several reasons:

• Your organization hasn’t added your information yet
• Your personal details were entered differently (name, email, phone, DOB)
• You may have more than one account in the system

How to Use the “Find Me” Feature

Follow these steps on the Direct2Care app or web browser:

1. Select “Find Me” On the login page, tap or click

Enter Your Personal Information

You may be asked to provide:

• Last Name
• Date of Birth
• Phone number

This helps the system locate your profile.

Let the System Search: Direct2Care will automatically search for accounts that match the information you provided.

Choose the Correct Account: Your account match will appear. Select the one that belongs to you.

2. Verify Your Identity

Depending on the security settings:

• Enter a verification code sent via email and text message

• Confirm your email or phone number
• Follow any on-screen prompts to set a new password

Once verified, you’ll be guided into your correct Direct2Care account.

If You Still Can’t Find Your Account

This may indicate:

• Your employer hasn’t uploaded your information yet
• Your details in the system don’t match what you’re entering
• A duplicate account needs to be reviewed or merged

Need Help?

If you continue experiencing login issues, contact Direct2Care Support. We can verify your account details and make sure your profile is properly set up.