Do You Have Multiple Direct2Care Accounts Preventing You from Logging In?

How to Resolve Duplicate Account Issues?

If you've discovered that you have more than one Direct2Care account, don’t worry - this is a common issue that can be resolved quickly. 

Why Duplicate Accounts Happen?

You may have multiple accounts if:

• Your information was entered differently at different times
• You changed your phone number or email address
• Your employer submitted updated information with variations
• A data entry error occurred during onboarding

How to Resolve the Issue

To correct duplicate accounts, contact Direct2Care Support. Our team will walk you through the process and ensure your information is consolidated correctly.

Here’s what support will do:

• Verify your identity (Name, date of birth, email, and phone number)
• Locate all duplicate accounts - We will identify any profiles tied to your information.
• Merge the accounts into one active profile -This will ensure your login works consistently.
• Preserve your history and records - Your medical notes, visit history, and essential data remain intact.

How Long Does It Take?

Account merging is usually completed right away, or within 1–2 business days once verification is finished.

Before contacting Support, please have the following ready:

• Your full name
• Date of birth
• Current phone number
• Current email address

Providing accurate information helps us match your accounts quickly and process the merger efficiently.