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Need to Add a Household Dependent to Your Account?

Direct2Care allows you to manage healthcare for your dependents through one primary account. If a family member isn’t appearing under your profile, you may need to add them manually or verify eligibility through your organization.

Before You Begin

A household member must be:

  • Eligible under your organization’s Direct2Care plan
  • Listed as a dependent or covered household member
  • Entered with accurate demographic information

If a dependent is missing, it may be due to an eligibility upload issue.

How to Add a Household Member: Follow these steps to add a family member to your Direct2Care account:

1. Log In to Your Direct2Care Account. Locate the "Settings Tab". Use the mobile app or web browser.

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Navigate to “Family” or “Household Members”. This section may provide a Dependents or Family listing, depending on your organization’s setup.

2. Select “Household Member”. This will open a form where you can enter a member’s information.

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Enter the Required Member Details and Provide the following:
  • Date of Birth
  • Full Name
  • Email & Number
  • Relationship
  • Address (Must Match Primary Account Holder)

Some organizations may require additional information.

Submit the Request

Once submitted, the new household member will be added to your account if they meet eligibility requirements. Adult Family members will receive welcome emails and text messages to complete their login. Any minor added to the account will not require additional information to create an account.

Important Notes:

  • Household members must be eligible through your employer or organization’s Direct2Care plan
  • You may be asked to verify your relationship, especially for dependent children
  • Each family member will receive their own secure medical chart and visit history

Need Assistance?

If you’re unable to add a dependent, or if a household member should already appear in your account, please contact Direct2Care Support. We can verify eligibility and make any necessary updates on your behalf.