Is Your Direct2Care Account Not Connected to Your Employer?

Why does This Happen?

Organizations must upload their employee/census list to Direct2Care before individuals can access the platform. If your information hasn’t been entered or was entered incorrectly, you won’t be able to log in or verify your account.

What Can You Do?

Follow these steps to get added quickly:

1. Contact Your HR Department or Administrator

Let them know you’re unable to access Direct2Care because your account isn’t in the system.

2. Ask to Be Added to the Direct2Care Census

Your organization controls who is included. Once they add you, your account will automatically generate.

Provide Accurate Contact Information to Direct2Care Support. Share your correct demographic information:

Full name
Date of birth
Email address
Phone number

This ensures your profile is created correctly and avoids duplicate accounts.

Wait for Your Direct2Care Welcome Message: After you're added, Direct2Care will send both the following

A welcome email,
A welcome text message

These messages include instructions for logging in and accessing your account.

How Long Does It Take: Once your organization updates its census, your Direct2Care account is typically available right away or within 24 hours.

Still Not Added: If your HR team believes they added you but you’re still not showing up, contact Direct2Care Support. We can check whether:

Your information was uploaded with errors
A duplicate account exists
The update hasn’t fully processed

Is Your Direct2Care Account Not Connected to Your Employer?

If you can’t access Direct2Care because your account isn’t appearing, it usually means your employer or organization hasn’t added you to their census (employee or census list) yet.