Trouble connecting to your visit

If you're having trouble connecting to your provider during a visit, the most common cause is a weak internet or cell signal.

What to try first

• Move closer to your Wi-Fi router, or switch between Wi-Fi and mobile data to see which is stronger
• Close other apps that may be using bandwidth in the background
• If your signal is consistently weak, try restarting your phone before rejoining

Getting help

If you've checked your connection and are still unable to connect, email Direct2Care Support at customercare@direct2care.com and let us know what you're experiencing. Include your visit number if you have it, you can find it in the Visits tab.