---
title: Can't log in due to a duplicate account
description: If you're having trouble logging in or your account looks incorrect, a duplicate account may be the cause. Here's how to get it resolved.
---

[Skip to content](https://support.mydirect2care.com/help/issue-with-multiple-accounts#main-content)

- [English](https://support.mydirect2care.com/help/issue-with-multiple-accounts)
- [Español - México](https://support.mydirect2care.com/es-mx/knowledge-base/issue-with-multiple-accounts)

English

Show submenu for translations

[![D2C help center-2](https://support.mydirect2care.com/hs-fs/hubfs/D2C%20help%20center-2.png?width=272&height=32&name=D2C%20help%20center-2.png)](https://support.mydirect2care.com/help?hsLang=en)

Open main navigation

Close main navigation

- - [English](https://support.mydirect2care.com/help/issue-with-multiple-accounts)
    - [Español - México](https://support.mydirect2care.com/es-mx/knowledge-base/issue-with-multiple-accounts)

  English
  
  Show submenu for translations
- [Get Care](https://patient.direct2care.com/auth/login)

[Get Care](https://patient.direct2care.com/auth/login)

 Hello. How can we help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://support.mydirect2care.com/help?hsLang=en)
2. [Troubleshooting](https://support.mydirect2care.com/help/troubleshooting?hsLang=en)

# Can't log in due to a duplicate account

If you're unable to log in, your visit history looks incomplete, or you're not receiving messages, a duplicate account may be preventing things from working correctly. This can happen when your information was entered more than once, often due to a change in email address or phone number, a variation in how your name was entered, or an update submitted by your employer.

Direct2Care Support can resolve this for you quickly.

---

### Before you contact support, have the following ready:

- Full name
- Date of birth
- Current email address
- Current phone number

---

### What support will do:

1. Verify your identity using the information above
2. Locate any profiles tied to your information
3. Merge them into one active account
4. Confirm your visit history and records are intact

**Note:** Account merging is typically completed right away, or within 1–2 business days once verification is finished.

 

- [Getting started](https://support.mydirect2care.com/help/getting-started?hsLang=en)
- [Getting care](https://support.mydirect2care.com/help/getting-care?hsLang=en)
- [Managing visits](https://support.mydirect2care.com/help/managing-visits?hsLang=en)
- [Account & Settings](https://support.mydirect2care.com/help/account-settings?hsLang=en)
- [Care questions](https://support.mydirect2care.com/help/care-questions?hsLang=en)
- [Troubleshooting](https://support.mydirect2care.com/help/troubleshooting?hsLang=en)

Need to talk to someone? Call (833) 888-7566

Copyright © 2026