Can't log in due to a duplicate account

If you're unable to log in, your visit history looks incomplete, or you're not receiving messages, a duplicate account may be preventing things from working correctly. This can happen when your information was entered more than once, often due to a change in email address or phone number, a variation in how your name was entered, or an update submitted by your employer.

Direct2Care Support can resolve this for you quickly.

Before you contact support, have the following ready:

• Full name
• Date of birth
• Current email address
• Current phone number

What support will do:

1. Verify your identity using the information above
2. Locate any profiles tied to your information
3. Merge them into one active account
4. Confirm your visit history and records are intact