--- title: Quick Start Guide description: This is a step-by-step guide for registering your account and booking your first visit. --- [Skip to content](https://support.mydirect2care.com/help/quick-start-guide#main-content) - [English](https://support.mydirect2care.com/help/quick-start-guide) - [Español - México](https://support.mydirect2care.com/es-mx/knowledge-base/inicio-rapido) English Show submenu for translations [![D2C help center-2](https://support.mydirect2care.com/hs-fs/hubfs/D2C%20help%20center-2.png?width=272&height=32&name=D2C%20help%20center-2.png)](https://support.mydirect2care.com/help?hsLang=en) Open main navigation Close main navigation - - [English](https://support.mydirect2care.com/help/quick-start-guide) - [Español - México](https://support.mydirect2care.com/es-mx/knowledge-base/inicio-rapido) English Show submenu for translations - [Get Care](https://patient.direct2care.com/auth/login) [Get Care](https://patient.direct2care.com/auth/login) Hello. How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.mydirect2care.com/help?hsLang=en) 2. [Getting started](https://support.mydirect2care.com/help/getting-started?hsLang=en) # Quick Start Guide   ### 1. Download the app Download the Direct2Care app from the App Store or Google Play. If your employer provides Direct2Care as a benefit, download links are also included in your welcome email. ### 2. Set up your account How you set up your account depends on how you're accessing Direct2Care. **Employer-sponsored account** - Your employer has already created an account for you. Check your inbox for a welcome email from Direct2Care containing your temporary password. Use it to log in and follow the prompts to set your permanent password. If you can't find the email, use the **Find Me** feature on the welcome screen to look up your account. **New account** - If you're signing up on your own, tap **Create an account here** on the welcome screen and follow the steps to register. See \[[Create a new account](https://support.mydirect2care.com/help/create-a-new-account?hsLang=en)\] for the full walkthrough. ### 3. Secure your account During setup you'll be asked to enable biometric login like Face ID, Touch ID, or the equivalent on your device. You'll also set up two-factor authentication (2FA). Both can be managed later in **Settings → Security Settings**. ### 4. Add your family members f your plan covers household members, you can add them under **Settings → Household Members**. See \[Managing household members\] for more, including eligibility requirements. ### 5. Get Care Tap **Get Care** from the home screen or navigation bar and select the type of care you need. See \[Getting medical care\] for a full walkthrough of the intake and visit process. ### 6. Prepare for the appointment Verify you have a stable internet connection and a device that can connect to the platform. You may also want to prepare a list of questions or concerns to discuss with your healthcare provider. Depending on your ailment, you may want to be in a private location. ### 7. Meet with your provider During the visit, you'll be able to speak with your healthcare provider and receive medical advice, diagnosis, or treatment as necessary. ### 8. Follow-up Once your provider completes the visit, your visit notes will be available in the **Visits** tab. If your provider needs more information, they'll send you a message via email. - [Getting started](https://support.mydirect2care.com/help/getting-started?hsLang=en) - [Getting care](https://support.mydirect2care.com/help/getting-care?hsLang=en) - [Managing visits](https://support.mydirect2care.com/help/managing-visits?hsLang=en) - [Account & Settings](https://support.mydirect2care.com/help/account-settings?hsLang=en) - [Care questions](https://support.mydirect2care.com/help/care-questions?hsLang=en) - [Troubleshooting](https://support.mydirect2care.com/help/troubleshooting?hsLang=en) Need to talk to someone? Call (833) 888-7566 Copyright © 2026