This is a step-by-step guide for registering your account and booking your first visit.
1. Download the Direct2Care app
Use the links provided below or in your welcome email, download the app to your tablet or smart phone.
2. Create an account
Use the "Find Me" lookup feature to finish setting up the account your employer started for you. Follow the prompts to create a password and set up biometrics (like Face/Touch ID) to make logging in faster next time.
3. Add your family members
Under the Settings menu in the app, Click on Household Members and add a new member. More info on family member eligibility here >
4. Get Care
Click on Get Care and select the type of care you are looking for to request immediate care (typical wait time is 10-15 minutes).
5. Prepare for the appointment
Verify you have a stable internet connection and a device that can connect to the platform. You may also want to prepare a list of questions or concerns to discuss with your healthcare provider. Depending on your ailment, you may want to be in a private location.
6. Meet with your provider
Request a visit when convenient for you. Login to the Direct2Care app to get care. During the visit, you'll be able to speak with your healthcare provider and receive medical advice, diagnosis, or treatment as necessary.
7. Follow-up
After your visit, your healthcare provider may provide follow-up instructions or a note, which you will receive via email.