Account not connected to your employer

If you're trying to access Direct2Care through your employer but can't verify or log in to your account, it's likely because your information hasn't been added to your organization's plan yet, or was entered with an error.

Why this happens

Your employer controls who has access to Direct2Care. Before you can create an account, your organization needs to add you to their employee list in the system. If you were recently hired, missed during an enrollment update, or your information was entered incorrectly, your account won't be available yet.

What to do

1. Contact your HR department or benefits administrator and let them know you can't access Direct2Care. Ask them to confirm you've been added to the plan and that your information is correct.
2. Make sure your details are accurate. Ask HR to verify that your record includes your correct full name, date of birth, email address, and phone number. Errors in any of these can prevent your account from generating properly.
3. Wait for your welcome message. Once your organization adds or corrects your information, Direct2Care will send you a welcome email and a welcome text. These include instructions for setting up and accessing your account. This typically happens right away or within 24 hours.

Still having trouble?

If your HR team believes you've already been added but you still can't access your account, contact Direct2Care Support. We can check whether your information was uploaded with errors, a duplicate account exists, or the update hasn't fully processed yet.