---
title: Connection problems
description: I am having trouble connecting with the provider – what should I do?
---

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# Connection problems

## I am having trouble connecting with the provider – what should I do?

Direct2Care's app utilizes [Zoom](https://zoom.us) technology for provider visits.  Zoom is one of the most stable video-communication platforms in the world.  That said, all technology systems can have bugs and glitches.

Rest assured that the Direct2Care Customer Care Team will be managing your visit from the moment you request a visit until you disconnect. Internet connectivity issues can result from a variety of sources.

Please do make sure your Wi-Fi or cell phone signal is as strong as possible.  This is the most common connection problem we encounter.

If you are having problems, please use the chat function in the app or email [customercare@direct2care.com](mailto:customercare@direct2care.com)to let the customer care representative know what you are experiencing.  We will do our best to troubleshoot systems and get your visit connected.

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